Check next day appointment list and convert appointment as CONFIRMED, RESCHEDULE, CANCELLED.
Post consultation ensures all diagnostic, billing and follow up case and consultation sheets are attached in the MRD file. Send the file to MRD.
OP room Readiness
Check all the required amenities are present in the consultation room (Prescription pad, lab/radiology requisitions admission form etc.). All the equipment’s are functioning properly.
Admin Portal
Mark Doctor in - Doctor out in Admin Portal
Mark the Next patient, check in & check out in QMS Module - Admin Portal
Coordination
Check for OP consultation billing, and type of patient and visit (First visit, Follow-up, Appointment, walk-in etc.) Make sure PRE-BILLING of all cases are done.
Check patient file for previous advices and reports, completeness of the file.
If required reports not available, Coordinate with Lab/Radiology report dispatch desk to know the status.
Convey the tentative waiting time for consultation
Guide patient for the advices mentioned in the consultation sheet/Dr. prescription.
Coordinate with visiting doctors, inform about patient visiting for consultation.
Educate patient to take appointment for the follow-up date as advised by Consultant & Ensure appointment is booked
If admission is advised, guide the patient to meet financial counsellor.
If surgery is advised,
coordinate with Anaesthetist and physician for patient’s physical fitness and PAC.
Work in coordination with Team Doctor in management of patients.
Dressing Cases
Guide patient to the procedure room for dressing.
Cross consultation
Inform the availability of Referred to Doctor. Guide patient to take appointment for the same.
Advise
Scan the OP consultation sheet for all OP consultants and same upload in portal.
Patient feedback
Collect the OPD feedback forms scrutinize and submit it to the higher authority.
Address patient concerns and escalate for quick resolution
Drs. Availability
Inform Drs Availability to OPD front desk and appointment desk.
Drop out Call Back
Identify the appointment drop out of the day. Call the drop out, reschedule the appointment or capture the reason for cancellation
Inform the appointment desk about the rescheduled appointments.
Daily Reports
Appointment report
OPD waiting TAT report from Admin Portal
Book Appointment
Book Post consultation Follow up appointment & Ensure post discharge consultation is booked
Ensure apt are booked in admin portal if requested by patient/ Advised by Consultant
Pay: ₹30,000.00 - ₹35,000.00 per month
Perks:
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
📌 Patient Care Coordinator (India)
🏢 HCG Hospitals
📍 India
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