Job DescriptionPositionAssistant Manager/Manager – LDBand5A/4DepartmentLearning DevelopmentFunctionLearning Development
JOB SUMMARY
Responsible for conducting training for agent advisors, update of training modules agent development.
KEY RESPONSIBILITIES
Conduct training modules for Agent Advisors
ConductingFCS, BCS ,ICS and ACS
Conducting GID’s and IID’s
Conducting PRP and FOD as and when required
Look after training logistics
Schedule training sessions
Ensure wider participation of agents in programs
Monitor progress of agents on a continuous basis
Seek regular feedback from agents , Sales Managers, Office Head
Ensure that agents follow moral and ethical standards
when dealing with clients
Monitor Agent development
Update training material
Review present training material
Scan setting
Incorporate feedback from Agents, Customers, SMs, Ps, MPs
Ensure that the agents get updated and continuous information on products
Facilitate self-development of agents
Measures of Success
Participant feedback
Number of days of training
Customer survey rating
Pass percentage of agents
Pass percentage of Agents in IRDA exams
Compliance on IRDA requirements
Reduction in training cost
Awareness level of agents on competition
MINIMUM/SPECIFIC EXPERIENCE:
a. Graduate in any discipline
b.At least2-3 years in sales / sales training
KNOWLEDGE/SKILLS/ABILITIES:
CompetencyLevelResult Orientation5Working With Through Others4Innovation5Customer Centricity4Technical Expertise4Business Acumen4Impact Influence4Communication4Role Modelling Core Values4Strategic Planning Execution4
Learning ability
Logical thinking
Must be able to motivate agents
Should be self-motivated, self-starter