End-User Hardware Support (Primary Responsibility)

- Desktop / Laptop basic troubleshooting
- OS boot issues, slowness, hanging issues
- Peripheral support:
- Keyboard / Mouse / Monitor
- Printer support:
- Toner replacement
- Paper jams
- Basic configuration / connectivity
- Asset verification & basic health checks
- Hardware Desktop/ Laptop Part Replacement , Assembling and configuration.

2. Printer Support (Branch Critical)

- Install & configure printers (USB / Network)
- Troubleshoot:
- Printing issues / no output
- Driver issues
- Spooler errors
- Coordinate with vendor for:
- Hardware faults
- Consumables (toner/cartridge)
- Maintain printer status (working / down)

3. Network Level‑1 Support

- Basic network troubleshooting:
- LAN connectivity issues
- IP configuration issues
- Network port checking
- Check:
- Switch port status (LED / basic connectivity)
- Cable issues / LAN patching
- Wireless (basic):
- Wi-Fi connectivity issues
- Escalate to L2 for:
- Router / firewall / WAN issues

4. ITSM Tickets Handling

- Acknowledge tickets within SLA
- Perform first-level diagnosis
- Resolve basic issues within defined TAT
- Update ticket with:
- Issue details
- Action taken
- Closure remarks
- Proper categorization & tagging of tickets

5.



Asset Management

- Asset installation & handover
- Asset tagging & verification
- Support in:
- Asset movement
- Asset mapping / remapping
- Maintain asset health status

6. Basic IT Compliance Support

- Ensure systems are:
- Domain joined
- Antivirus active
- Check compliance tools (basic level):
- CrowdStrike / Trellix agent running
- Report non-compliant systems

7. User Coordination & Support

- Provide on-call / desk-side support
- Communicate resolution status to users
- Collect issue details properly before action

8. Vendor Coordination (Basic)

- Log calls with OEM/vendor
- Follow-up for:
- Spare parts
- Engineer visit
- Share required details:
- Serial number
- Issue description

9. Escalation Handling

- Identify:
- Non-resolvable issues
- Repeat incidents
- Escalate to:
- L2 Engineer
- Vendor support
- Highlight SLA breach risk

10. Reporting & Documentation

- Daily ticket tracking
- Maintain:
- Pending / resolved tickets
- Downtime details
- Share updates to TL/Manager

Pay: ₹20,000.00 - ₹22,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 Cantik Technologies Private
📍 India