FEATHERLITE FURNITURE

We Are Hiring!

Manager – Customer Quality

Location: Hejjala Factory

About the Role

Featherlite Furniture is looking for an experienced Manager – Customer Quality to lead complaint resolution, field quality audits, and customer satisfaction initiatives at our Hejjala manufacturing unit. The role is critical to strengthening product quality and customer trust across our furniture portfolio.

Key Responsibilities

- Lead RCA & CAPA for customer complaints on quality, finish, durability, and fitment

- Conduct quality audits at the Hejjala unit, warehouses, and dealer locations

- Visit customer/dealer sites to gather field feedback (VOC) and drive corrective action

- Work with production and vendors to fix quality issues at the source

- Track complaint trends, COPQ, and CSAT/NPS; present monthly reviews to leadership





- Train sales and service teams on quality standards and complaint handling

What We're Looking For

- B.E./B.Tech (Mechanical/Production/Industrial) or Diploma; Six Sigma/Lean certification preferred

- 8–12 years of experience in Quality Assurance/Customer Quality, ideally in furniture, durables, or manufacturing

- Strong knowledge of furniture materials – wood, laminates, foam, upholstery, metal/hardware fittings

- Hands-on with RCA tools (5-Why, Fishbone, FMEA, 8D)

- Robust communication and customer-facing skills

Willingness to travel to dealer and customer sites as nee

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 Manager Customer Quality (India)
🏢 FEATHERLITE OFFICE SYSTEMS
📍 India