- Client Relationships: Communicate daily with key clients to understand their goals and ensure all services or products are delivered on time. [1]
- Team Leadership: Hire, train, and mentor a team of client service representatives to provide an exceptional client experience. [1]
- Issue Resolution: Act as the final point of contact for complex disputes, escalations, and customer complaints. [1, 2]
- Cross-Functional Collaboration: Coordinate with internal departments (like Sales, Marketing, IT, or Accounting) to align project outcomes with client expectations. [1]
- Performance Tracking: Set monthly and quarterly KPIs (Key Performance Indicators). These are measurable values that show how effectively a company is achieving key business objectives. [1]
- Process Improvement: Develop client service protocols and use customer feedback to streamline workflows and improve overall service delivery.
Pay: ₹8,000.00 - ₹20,000.00 per month
Perks:
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Provident Fund