We are seeking a professional and organized Front Office Executive with prior experience in a dental clinic or hospital setting. The ideal candidate will be responsible for managing front-desk operations, patient coordination, appointment scheduling, billing, and administrative tasks while ensuring excellent patient service.
Key Responsibilities
- Greet and assist patients in a courteous and professional manner.
- Manage patient registrations, appointments, and follow-up schedules.
- Handle patient inquiries in person and over the phone.
- Maintain accurate patient records and documentation.
- Process patient billing, invoices, receipts, and payment collections.
- Coordinate with dentists, doctors, and clinical staff regarding patient schedules.
- Verify insurance details and assist with claim processing, if applicable.
- Ensure smooth daily front-office operations and patient flow.
- Maintain confidentiality of patient information and clinic records.
- Prepare daily reports related to appointments, collections, and billing.
Requirements
- Minimum 1–3 years of experience in a dental clinic, hospital, or healthcare front office.
- Strong knowledge of patient registration, billing, and administrative procedures.
- Experience handling billing software, EMR/HMIS systems, and basic computer applications.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and customer-service-oriented attitude.
- Ability to work efficiently in a fast-paced healthcare setting.
Preferred Qualifications
- Experience in dental practice management software.
- Knowledge of insurance processing and healthcare billing procedures.
- Graduate degree or relevant administrative qualification.