Job Description – Senior Client Servicing & Event Operations Manager

Location: Malad West Mumbai

Experience-5+ years

Salary-12 LPA

Industry: Experiential Marketing | Events | Brand Experiences

About the Role

We are looking for a energetic and solution-oriented professional from the event and

experiential marketing industry who can independently manage clients, lead internal

teams, drive profitability, and contribute to business growth through strategic pitching

and account expansion.

This role requires someone who can balance creativity with robust operational and

commercial understanding while ensuring flawless execution of projects.

Key Responsibilities

Client Management

Act as the primary point of contact for key clients

Build strong long-term client relationships and ensure high client satisfaction

Understand client objectives and translate them into impactful event solutions

Proactively identify opportunities for repeat business and revenue growth

Lead client meetings, presentations, and post-event reviews

Pitching & Business Development

Coordinate end-to-end pitch processes

Work closely with creative and strategy teams to develop compelling pitch

concepts and presentations

Understand client briefs and convert them into innovative experiential ideas

Present concepts confidently to clients and prospects

Support new business acquisition and strategic account growth

Event & Project Management

Manage end-to-end execution of events, activations, exhibitions, offsites, and

experiential projects

Coordinate with internal creative, production, operations, and vendor teams

Ensure timelines, deliverables, and execution standards are met seamlessly

Maintain updated show flows, costing sheets, and element sheets to ensure

smooth planning, execution, and cost tracking





Handle multiple projects simultaneously while maintaining attention to detail

Troubleshoot challenges during execution with quick decision-making

Team Management

Lead and coordinate internal teams across departments

Delegate responsibilities effectively and ensure accountability

Drive collaboration between creative, operations, and servicing teams

Mentor junior team members and build a strong execution culture

Commercial & P&L; Management

Own project budgets and profitability

Manage P&L; for projects/accounts

Ensure cost efficiencies without compromising quality

Negotiate with vendors and partners for best commercial outcomes

Track revenue targets and account growth opportunities

Business Growth

Generate additional revenue opportunities from existing clients

Build strategic relationships with partners and stakeholders

Contribute ideas for new experiential properties and IPs

Desired Candidate Profile

6–8 years of experience in event management, experiential marketing, or

client servicing

Strong experience in client pitches and presentation management

Strong understanding of event operations and execution

Experience managing large-scale corporate events and brand experiences

Excellent communication and stakeholder management skills

Clear and confident communication, both written and verbal

Robust commercial acumen and budgeting skills

Ability to work in a fast-paced, deadline-driven workplace

Solution-oriented, proactive, and highly organized

Preferred Skills

Client servicing

Pitching & presentation skills

Team leadership

Vendor management

Budgeting & P&L; handling

Event operations

Negotiation skills

Business development mindset

Why Join Us?

Opportunity to work on leading brands and high-impact experiential

campaigns

Dynamic and entrepreneurial work culture

Exposure to creative strategy, execution, and brand building

Growth-oriented role with leadership opportunities

📌 Client Servicing Manager-Event Operations (India)
🏢 Numoo HR
📍 India