Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Positive to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational efficiency.

Roles & Responsibilities:





- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols, configurations, and troubleshooting techniques.
- Experience with network monitoring and diagnostic tools to ensure system reliability.
- Ability to analyze complex technical problems and implement effective solutions.
- Familiarity with change management processes and documentation standards.

Additional Information:

- The candidate should have minimum 2 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer (India)
🏢 Accenture
📍 India