Additional Information
Job Number26094009
Job CategoryEvent Management
LocationAsset Area 13 - Hospitality District, Recent Delhi, New Delhi, India, 110037
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

- Adheres to all standards, policies, and procedures.

- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

- Manages group room blocks and meeting space for average to large-sized assigned groups.

- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.

- Uses his/her judgment to integrate current trends in event management and event design.

- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

- Participates in customer site inspections and assists with the sales process as necessary.

- Performs other duties as assigned to meet business needs.

- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

- Empowers employees to provide excellent customer service.

- Sets a positive example for guest relations.





- Coordinates and communicates event details both verbally and in writing to the customer and property operations.

- Makes presence known to customer at all times during this process.

- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

- Follows up with customer post-event.

- Responds to and handles guest problems and complaints.

- Uses personal judgment and expertise to enhance the customer experience.

- Stays available to solve problems and/or suggest alternatives to previous arrangements.

- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Interacts with guests to obtain feedback on product quality and service levels.

- Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

- Assists in the sales process and revenue forecasting for customer groups.

- Up-sells products and services throughout the event process.

- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

- Reviews comment cards and guest satisfaction results with employees.

- Observes service behaviors of employees and provides feedback to individuals and/or managers.

- Assists in the development and implementation of corrective action plans.

- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

- Works with the property staff and customers to address operational challenges associated with his/her group.

- Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer,



welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels si impegna costantemente per ottimizzare l'arte dell'accoglienza, innovando in ogni occasione e mantenendo il comfort della familiarità in tutto il mondo. In qualità di responsabile dell'accoglienza in Marriott Hotels, contribuirai a mantenere la promessa di una "Meravigliosa ospitalità, sempre", offrendo un servizio attento, sincero e innovativo che sostiene e si fonda su questa tradizione viva. Con un nome che è sinonimo di ospitalità in tutto il mondo, siamo orgogliosi di darti il benvenuto per esplorare opportunità di lavoro con Marriott Hotels. Entrando a far parte di Marriott Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

JW Marriott fa parte del portfolio di lusso di Marriott International ed è composto da oltre 100 bellissime proprietà in città d'accesso e in località turistiche uniche di tutto il mondo. JW ritiene che i dipendenti vengano prima di tutto: se i dipendenti sono felici, lo saranno anche i nostri ospiti. I dipendenti JW Marriott sono sicuri di sé, innovativi, autentici, intuitivi e continuano la tradizione del brand che porta il nome del fondatore dell'azienda, J. Willard Marriott. I nostri hotel offrono un'esperienza di lavoro completamente diversa dal resto, in cui farai parte di una comunità e godrai di un vero spirito di squadra con un gruppo eterogeneo di collaboratori. JW crea opportunità di formazione, sviluppo, riconoscimento e, soprattutto, un luogo dove perseguire le proprie passioni in un ambiente di lusso con un'attenzione particolare al benessere olistico. Il trattamento eccezionale degli ospiti inizia dal modo in cui ci prendiamo cura dei nostri dipendenti: è questo il nostro The JW Treatment™. Entrando a far parte di JW Marriott ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

📌 Mgr-Events I (India)
🏢 Marriott International
📍 India