- Job Description: Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query
- Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation
- Should be able to create all MI reporting on time along with monthly creations of SLA data.
- Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.
- Payment processing as per request received with utmost accuracy
- Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal
- Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Understanding of bank reconciliation, open items, debit & credit clear understanding.
- Focus on Customer Satisfaction, rapport building,



effective communication and timely resolution of Customer concerns

- Responsibilities: Good communication both written and verbal
- Positive knowledge of collections strategy and client management experience during call
- Knowledge of multiple ERP systems will be an added advantage.
- Good decision-making skill.
- Committed to achieving specific objectives and takes ownership for accomplishing them.
- Effectively balances quality, customer service and productivity standards
- Ability to prioritize & multi-task
- Exhibits meticulous attention to detail

- Qualifications: Graduate in accounts. B. Com Hons is preferred
- Minimum 4 years to 6 years of experience in an international OTC and R2R process from Retail industry
- System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage
- Must have client management experience and experience of managing a team size of 5 members

📌 Credit Management (India)
🏢 EXL Service
📍 India