Company Description

Crystal Group specializes in providing end-to-end cold chain solutions, serving brands nationwide for over 60 years. With a focus on technology-driven temperature-controlled Reefer Containers and warehouses, the company ensures the freshness of products during transport and storage. Crystal Group operates across India, with key warehouse locations, offering advanced logistics solutions for its clients. The company is committed to maintaining quality and building trust in the cold chain industry.

Role Description : Process Coordinator

Location: Kolkata (HO)

Mode of working: Work from Office

The Process Coordinator is responsible for monitoring, coordinating, and improving

operational processes to ensure smooth workflow, timely execution, compliance, and process efficiency across departments.

Key Responsibilities:

 Coordinate daily operational activities and ensure adherence to established processes

and SOPs.

 Monitor process performance and identify areas for improvement.

 Track and follow up on pending tasks, escalations, and action items.

 Prepare and maintain MIS reports, process documentation, and operational records.





 Coordinate with cross-functional teams to ensure seamless workflow and timely

completion of activities.

 Support process audits, compliance checks, and quality standards.

 Analyze operational data and provide insights to improve productivity and efficiency.

 Ensure accurate documentation and maintenance of process-related records.

 Assist in implementing process improvements and automation initiatives.

 Communicate process updates and performance metrics to stakeholders.

Required Skills:

 Robust coordination and communication skills.

 Proficiency in MS Excel, PowerPoint, and reporting tools.

 Analytical and problem-solving abilities.

 Knowledge of process documentation and SOP management.

 Ability to manage multiple tasks and meet deadlines.

 Attention to detail and organizational skills.

Preferred Qualifications:

 Bachelor's degree in Business Administration, Operations, Commerce, or related

field.

 5+ years of experience in process coordination, operations, administration, or MIS

reporting.

Pay: ₹400,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Process Coordinator (India)
🏢 Crystal Logistics Cool Chain
📍 India