Customer Support Associate (India)

Customer Support Associate (India)

03 Aug
|
Sb Express Cargo
|
India

03 Aug

Sb Express Cargo

India

Job Responsibilities

- Handle incoming and outgoing calls/chats/emails from customers

- Understand customer queries and provide effective solutions

- Record and resolve customer complaints

- Maintain customer data and service records

- Follow communication procedures, guidelines, and policies

- Escalate unresolved issues to the appropriate stack holder or department head

Key Skills Required

- Good Communication skills (English, Hindi & Marathi)

- Good listening and problem-solving skills

- Basic computer knowledge (MS Office, CRM tools, etc.)

- Advance Excel

- Patience and professionalism

- Ability to work in a team and under pressure

Qualifications

- Minimum 12th pass or Graduate (as per requirement)

can connect on - +91-XXXXXXXXXX

Pay: ₹15,000.00 - ₹34,191.01 per month

Perks:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Customer Support Associate (India)
🏢 Sb Express Cargo
📍 India

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