Roles & Responsibilities:

· Ensure smooth functioning of all healthcare operations in the assigned hospital and taking care of Revenue Generation

· Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.

· Handling the revenue of the hospital and directing marketing team for business development activities.

· Ensure smooth functioning of the assigned branch.

· Tracking branch performance.

· Focus on patient satisfaction and quality.

· Credit billing status to be monitored. Pending AL’s to submission of bills.

· Checking of Counsellors reports daily for Advise Vs Converted / Counselled.

· Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.

· Report to be submitted to Management.

· Giving On Job training to Counselors, Patient care associates.

· Random Counseling.

· Random Patient Calls (Post OP Patients, General Patients,



Emergency Cases)

· Interaction with Doctors about Targets, High Value Cases & Procedures.

· Co-ordination with Surgeons.

· Attending to patient Complaints of your zone & speaking to them personally.

· Prepare monthly tour plan and submit for approval in case of other branches in portfolio.

· Daily and monthly report with summary of area with explanation.

· Define and drive Standard Operating Procedures for service excellence.

* Responsibilities can be modified subject to necessity.

Job Types: Full time, Permanent

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Hospital Operations Manager (India)
🏢 Dr Agarwal Eye Hospital
📍 India