Department: IT

Direct Manager: Operations Director BU APAC

Purpose of the role, summary

o This role provides hands on IT operational support for BU APAC

o You will act as the local IT coordinator and the bridge between local users and Global IT

o The role requires reliable execution, basic troubleshooting, and crosstimezone coordination

o You will also manage regional changes within IT, consolidate business needs on IT at regional

level, and represent APAC in IT Circle.

Expected Outcome

 Local IT Service Support

 Respond to and resolve daily IT support requests from APAC users (e.g., hardware,

software, accounts, basic networking).

 Track and follow up on IT incidents and service requests with Global IT.

 Ensure basic service continuity during APAC business hours.

 Coordinate tests and validation with APAC business in connection with Global IT

Maintenance (currently performed during 4 weekends per year)

 Cybersecurity Compliance & Awareness

 Support the implementation of Global IT security policies at local company level.

 Coordinate device, account, and access reviews together with Global IT.

 Organizing IT security awareness activities and user communications in the region.

 Track compliance status and report findings to Global IT

 IT Administration & Vendor Coordination

 Process IT procurement requests (hardware/software) under Global IT framework.

 Track IT related costs and support budget follow ups





 Maintain IT asset inventory for BU APAC

 Help coordinate periodic reviews and tests with Global IT and local stakeholders

 Maintain and develop regional/local services

 Infrastructure & System Support

 Support infrastructure modernization activities (e.g., network upgrades, hardware

refreshes).

 Assist in system rollouts and enhancements as a coordination point.

 Demonstrate knowledge of how to maximize use of global services on regional/local level

Required Qualifications & Competences

o Bachelor’s degree in IT, computer science, MIS or similar field

o At least 3 years of relevant working experience in IT support or coordination roles.

o Solid understanding of computer hardware/software systems and common office IT

environments

o Robust problem solving and analytical skills for day-to-day IT issues.

o Ability to work independently with general guidance, not close supervision.

o Strong collaboration and communication skills

o Good command of English (written and oral)

o Comfortable working across Asia Pacific time zones, with occasional alignment to Central

European Time (Sweden)

KPIs

o Full compliance with global IT policies and requirements

o Average issue handling time (response + resolution)

o Accuracy and timeliness of IT asset & procurement records

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 IT COORDINATOR BU APAC (India)
🏢 CRUTZ LEELA ENTERPRISES
📍 India