Guest Experience Associate : F&B; Service

Salary : Rs.15100-20000/-

Job Location : WGH Poetree, Thekkadi

The job description of a Captain in Food and Beverage (F&B;) service in the hotel industry typically includes the following responsibilities:

- Supervising Staff: Captains oversee the daily operations of the F&B; service team, ensuring that all staff members adhere to service standards and policies.
- Customer Service: They interact directly with guests, ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and accommodating special requests.
- Training and Development: Captains train current employees and provide ongoing coaching to enhance the skills and performance of the F&B; service team.
- Ordering and Inventory: They monitor inventory levels, place orders for supplies, and ensure proper stock management to meet operational needs.
- Shift Management: Captains coordinate shifts and schedules for F&B; service staff, ensuring adequate coverage during peak times and special events.
- Safety and Hygiene:



They enforce health and safety regulations, maintain cleanliness standards in dining areas, and ensure compliance with food handling procedures.
- Upselling and Revenue Generation: Captains promote menu items, suggest upgrades, and encourage guests to participate in promotional offerings to maximize revenue.
- Handling Payments: They oversee billing processes, handle cash transactions, and ensure accurate recording of sales and payments.
- Communication: Captains maintain effective communication with kitchen staff, management, and other departments to coordinate smooth F&B; service operations.
- Problem Solving: They anticipate and address issues that may arise during service, such as equipment malfunctions, staff shortages, or guest complaints.

Job Type: Full time

Pay: ₹15,100.00 - ₹20,000.00 per month

Experience:

- total work: 1 year (Preferred)

Work Location: In person

📌 Guest Experience Associate- F&B Service (India)
🏢 WGH Hotels & Resorts* (Alleppey,Munnar,Thekkady,Kochi
📍 India