Job Description:

The Guest Experience Executive is responsible for delivering exceptional and personalized guest service throughout the guest journey. She will ensure every guest receives a warm welcome, prompt assistance, and memorable hospitality, while maintaining the highest standards of service expected at an ultra-luxury resort.

- Welcome and assist guests during check-in, stay, and check-out, ensuring a seamless experience.
- Build robust relationships with guests and anticipate their needs and preferences.
- Handle guest inquiries, requests, and complaints professionally, ensuring prompt resolution.
- Coordinate with Housekeeping, F&B;, Engineering, Spa, and other departments to fulfill guest requests efficiently.
- Conduct courtesy calls and guest satisfaction follow-ups during the stay.
- Maintain accurate guest profiles, preferences, and special occasions in the system.
- Arrange special amenities, celebrations, VIP arrivals,



and personalized guest experiences.
- Escort VIPs and high-profile guests as required.
- Ensure lobby and guest-facing areas maintain luxury presentation standards.
- Promote resort facilities, dining outlets, spa services, and recreational activities to enhance the guest experience.

Job Expectations:

- Prepare daily reports, guest feedback summaries, and shift handover notes.
- Ensure compliance with company SOPs, grooming standards, and hospitality protocols.

Minimum Qualification:

Bachelor's degree or Diploma in Hospitality Management, Hotel Management,

Minimum Job Experience:

2–5 years of experience in Guest Relations, Front Office, or Luxury Hospitality

Reporting to:

Operation Manger

Travel:

NA

📌 Guest Experience, Guest Experience Executive (India)
🏢 Della Group
📍 India