About the Role
We are looking for a motivated Telecaller – Collections Executive to contact customers with overdue payments and ensure timely recovery of outstanding dues. The ideal candidate is a confident communicator who can handle objections professionally while staying compliant with company and regulatory guidelines.
Key Responsibilities
- Make outbound calls to customers with overdue loan/credit card/EMI payments
- Inform customers of outstanding dues and negotiate payment timelines
- Record call outcomes and Promise to Pay (PTP) details in CRM
- Follow up consistently on pending and broken payment promises
- Escalate high-risk or disputed cases to the senior collections team
- Meet daily/weekly call and collection targets
- Maintain compliance with RBI guidelines on ethical debt collection practices
- Maintain accurate documentation for audit purposes
Requirements
- Minimum 12th pass / Graduate preferred
- Robust verbal communication skills in [Hindi/English/regional language]
- Basic computer and CRM proficiency
- Patience, negotiation skills, and ability to handle difficult conversations
- Minimum 1 year experience
- Prior collections/telecalling experience is mandatory
Salary : ₹10,000-₹12,000 For freshers
Salary : ₹12,000-₹16,000 For experienced