Key Responsibilities:

- Role Overview
- The Process Specialist is responsible for accurately processing and managing employee life cycle transactions using SAP SuccessFactors Employee Central as the system of records
- The role ensures data integrity SLA adherence compliance and high quality HR service delivery across assigned geographies
- This position will report directly to the Team Lead
- Key Responsibilities SAP SuccessFactors Operations
- Execute end to end employee life cycle transactions in SAP SuccessFactors including
- o Hire Rehire Transfers International Transfers
- o Position creation and position mapping Job and employee data changes Terminations and retirements
- Process changes in employee status such as
- o Reclassification Active to inactive movements
- o Full time to part time and vice versa
- Handle leave and attendance related transactions in line with defined processes
- HR Service Delivery Case Management
- Resolve HR cases via ServiceNow ensuring timely high quality support
- Maintain professional communication with HR stakeholders and employees
- Compliance Controls Reporting
- Support pre payroll audits and control documentation
- Generate and validate SAP SuccessFactors reports ensuring data accuracy and compliance
- Process Excellence SLA Management




- Deliver transactions as per defined SLAs quality timeliness
- Drive accuracy efficiency and continuous improvement in high volume operations
- Skill Experience Requirements
- Mandatory
- Graduate Post Graduate in any discipline 2 4 years of hands on experience in HR Operations with strong exposure to Hire to Retire processes
- Mandatory hands on experience as an SAP SuccessFactors Employee Central user
- Strong understanding of employee data management and HR transactional processes
- Excellent English communication skills with solid customer focus and sense of urgency
- Preferred Good to Have
- Experience working on HR operations across USA AF MENA and LATAM regions
- Exposure to ServiceNow or similar HR ticketing tools with Proficiency in MS Office tools especially MS Excel and Outlook
- Experience working in SLA driven shared services or global delivery environments
- Behavioral Competency Requirements
- Strong attention to detail and data accuracy
- Results oriented and deadline driven with the ability to prioritize multiple tasks
- Ability to work independently as well as collaboratively in a team environment
- High commitment to quality compliance and customer satisfaction

Preferred Skills:

HRO

📌 Process Specialist (India)
🏢 Infosys BPM
📍 India