Job Title: Patient Care Executive (PCE) / Front Office Executive

Location: Hyderabad
Experience: 1–4 Years
Employment Type: Full-Time
Industry: Healthcare / Clinic

Job Summary

We are looking for a dynamic and customer-focused Patient Care Executive (PCE) / Front Office Executive to join our clinic in Hyderabad. The ideal candidate should have excellent communication skills and a robust sales orientation to convert patient inquiries into consultations and treatment plans while ensuring an exceptional patient experience.

Key Responsibilities

- Welcome and assist patients with appointments and registrations.
- Handle walk-in, phone, WhatsApp, and online patient inquiries.
- Explain clinic services, treatment packages, and wellness programs to prospective patients.
- Convert patient inquiries into appointments and treatment bookings.
- Achieve monthly sales and revenue targets through effective patient counselling.
- Follow up with prospective patients and existing patients for consultations, treatments, and repeat visits.
- Coordinate with doctors and therapists for appointment scheduling.
- Maintain patient records and update CRM/software accurately.
- Generate invoices, collect payments, and maintain billing records.
- Resolve patient concerns and ensure high patient satisfaction.
- Promote preventive healthcare packages, memberships, and wellness programs.
- Maintain daily sales reports, appointment records, and follow-up reports.
- Ensure the reception area is organized and provides a professional experience.

Mandatory Skills

- Strong sales and counselling skills.




- Excellent communication and interpersonal skills.
- Ability to convert leads into confirmed appointments.
- Customer service and relationship management.
- Upselling and cross-selling of healthcare services.
- Follow-up and lead management.
- Negotiation and objection-handling skills.
- Basic computer knowledge and MS Office.
- Experience using CRM or clinic management software is preferred.
- Ability to work in a target-driven environment.

Qualifications

- Graduate in any discipline.
- Additional certification in Sales, Customer Service, or Healthcare Management is an advantage.

Experience

- 1–4 years of experience in Healthcare, Clinics, Hospitals, Wellness Centres, Diagnostic Centres, or the Hospitality industry.
- Experience in patient counselling, front office operations, or healthcare sales is preferred.

Key Performance Indicators (KPIs)

- Patient inquiry-to-appointment conversion rate.
- Treatment package sales.
- Monthly revenue achievement.
- Patient satisfaction score.
- Follow-up conversion rate.
- Appointment scheduling accuracy.
- Repeat patient ratio.

Preferred Candidate

- Excellent verbal communication in English, Hindi, and Telugu.
- Strong sales mindset with the ability to achieve targets.
- Positive attitude and professional appearance.
- Customer-centric approach.
- Immediate joiners are preferred.

Location: Hyderabad
Working Days: 6 Days a Week

Interested candidate can apply at +91-XXXXXXXXXX

Pay: ₹15,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Patient Care Executive/ Front office Executive (India)
🏢 Atiya Healthcare
📍 India