Company Overview :

Radical Minds Technologies Pvt. Ltd. is a leading BPO & Contact Center delivering cutting-edge solutions across Travel, Logistics, BFSI, Healthcare, Retail, E-commerce, Govt. & PSU sectors . With a strong presence in Gurgaon, Noida, Bangalore, and Chennai , we continue to expand, providing world-class services to global clients.

Role Summary

We are seeking a seasoned IT leader (AGM/DGM/GM - IT) with extensive experience in managing IT infrastructure, IT Helpdesk, Vendor Management, Telephony (Dialer, IVR, Call Logger), Network & Security (Routers, Switches, Firewalls), and ISMS - all within a BPO/Call Center environment .

The ideal candidate will have solid leadership skills and a deep understanding of IT operations in a high-demand contact center while ensuring seamless technology enablement, security compliance, and operational efficiency.

Key Responsibilities

IT Infrastructure & Operations Management

Oversee end-to-end IT operations across multiple BPO/Contact Center locations.

Ensure seamless integration, uptime, and security of IT infrastructure, including LAN, WAN, Windows/Linux Servers, SAN/NAS, Active Directory, DNS, DHCP, SQL/MySQL databases .

Manage and optimize cloud-based and on-premise solutions to enhance operational efficiency.

Telephony, Networking & Security (Mandatory BPO/Call Center Experience Required)

Hands-on expertise in Telephony - Dialer, IVR, Call Logger, and Telecom Infrastructure (PRIs, SIP Trunking, ILL, MPLS, VPN).

Manage Routers, Switches, Firewalls , and ensure robust network security & ISMS compliance .

Work closely with Telecom & IT service providers for seamless voice and data network operations .

Vendor & Stakeholder Management

Liaise with technology vendors, service providers, and OEM partners to ensure cost-effective solutions and service excellence.

Manage IT procurement, budgeting, and vendor negotiations .

Leadership & Team Management

Lead, mentor,



and build a high-performing IT team for 24x7 BPO operations.

Ensure IT service desk efficiency , meeting SLAs and resolving IT issues in a timely manner.

Compliance, ISMS & IT Security

Implement best-in-class IT security, governance, and risk management frameworks .

Ensure compliance with ISO, GDPR, and industry regulations for data security and protection.

Client & Business Engagement

Act as SPOC for IT discussions with key clients & business stakeholders .

Drive digital transformation & technology innovation in line with business goals.

Desired Profile & Qualifications

Experience:

17+ years in IT Infrastructure, with at least 8+ years in a BPO/Contact Center (Mandatory) .

Currently working in a BPO/Call Center at AGM/DGM/GM - IT level or higher (Minimum 3+ years in this role).

Technical Expertise:

Must have hands-on experience with Telephony solutions (Dialer, IVR, Call Logger), Network Security, Firewalls, and Contact Center technologies .

Strong knowledge of Windows/Linux servers, Active Directory, SAN/NAS, SQL/MySQL databases .

Experience with cloud-based solutions, virtualization, and cybersecurity .

Leadership & Management Skills:

Proven ability to lead IT teams in a 24x7 BPO/Contact Center environment.

Experience in client handling, IT budgeting, and vendor management .

Strong analytical, problem-solving, and decision-making skills .

Excellent communication and presentation skills (PPT proficiency is a must).

Education:

Bachelors degree in IT, Computer Science, or related field.

MBA or Advanced IT certifications (Preferred).

Why Join Us?

Work with one of the fastest-growing BPOs in India.

Lead and scale IT operations across multiple locations.

Opportunity to drive innovation and digital transformation in a dynamic environment.

Ready to take the next step in your IT leadership career? Apply now!

Send your updated CV to:

[email protected] | [email protected] | [email protected]

📌 DGM/GM - IT (BPO/Call Center Industry) (India)
🏢 Radical Minds Technologies
📍 India