Role Overview

We are looking for a customer-centric and detail-oriented CRM Executive to manage customer communications, order support, retention activities, and post-purchase experience across multiple channels including WhatsApp, Email, Calls, Shopify, and CRM platforms. The ideal candidate should have experience in D2C eCommerce brands and possess strong communication, problem-solving, and customer service skills.

Key Responsibilities

· Handle customer inquiries via WhatsApp, Email, Calls, Social Media DMs, and Website Chat.

· Ensure timely resolution of customer concerns and escalations.

· Conduct COD order confirmations.

· Manage order status updates and dispatch communication.

· Manage NDR (Non-Delivery Report) cases and reduce RTO.

· Coordinate personalized coin and jewellery order approvals.





· Process return and exchange requests.

· Assist with WhatsApp and Email retention campaigns.

· Maintain accurate CRM records and customer databases.

· Generate daily and weekly CRM reports.

Required Skills

· Excellent verbal and written communication skills.

· Strong customer handling and conflict resolution abilities.

· Experience with Shopify and D2C order management.

· Knowledge of CRM tools, WhatsApp Business, and Email Support.

· Positive Excel / Google Sheets skills.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (India)
🏢 ACPL EXPORTS PRIVATE
📍 India