We are looking for a motivated and customer-focused Telecaller with experience in the e-commerce domain. The candidate will be responsible for handling customer calls, resolving queries, and ensuring a smooth customer experience.
Key Responsibilities:
- Handle inbound and outbound calls related to e-commerce orders
- Assist customers with order confirmation, tracking, cancellations, and returns
- Resolve customer queries and complaints in a timely manner
- Maintain accurate records of customer interactions in the system
- Follow up with customers to ensure issue resolution
- Coordinate with internal teams (logistics, operations) when required
- Achieve daily/weekly call and performance targets
Requirements:
- 6 months to 1 year of telecalling experience (preferably in e-commerce)
- Good communication skills (Hindi & basic English)
- Solid customer handling and problem-solving skills
- Basic knowledge of MS Excel/CRM tools
- Ability to work in a fast-paced environment
Interested Candidate can share resume at +91-XXXXXXXXXX
Job Type: Full-time
Pay: ₹15,500.00 - ₹17,000.00 per month
Work Location: In person
📌 Tele Caller Executive (India)
🏢 Easynxt Logistics
📍 India
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