- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 11+ years of overall IT experience, including 9+ years of hands-on experience in ServiceNow development, solution design, and architecture, with demonstrated expertise in designing and implementing ServiceNow Human Resources Service Delivery (HRSD) solutions for enterprise organizations; 4 years of experience as a ServiceNow Architect and a minimum of 2 years of experience in Now Assist.
- Proven experience delivering enterprise-scale HRSD implementations.
- Solid understanding of HR business processes and employee experience solutions.
- Experience implementing AI capabilities such as ServiceNow Now Assist.
Technical Skills
ServiceNow
- HR Service Delivery (HRSD)
- Employee Center / Employee Center Pro
- HR Case Management
- Lifecycle Events
- HR Knowledge Management
- Flow Designer
- IntegrationHub
- App Engine Studio
- UI Builder
- AI Search
- Now Assist
- Virtual Agent (preferred)
Development
- JavaScript
- Glide APIs
- Script Includes
- Business Rules
- Client Scripts
- Scripted REST APIs
- REST/SOAP Web Services
- OAuth, SAML, and SSO
Integration
- Workday
- SAP SuccessFactors
- Oracle HCM
- Microsoft Entra ID (Azure AD)
- Active Directory
- REST APIs
- IntegrationHub
- MID Server