Job Description:

- Managing team of 5-7 EL/TL (potentially)
- Acting as a point of contact for UK/US counterparts
- Working closely with the UK/US Recon team to support new clients on-boarding
- Monitor JV SLAs closely and flag for any non-adherence
- Identify & track JV errors and escalate to the JV Management
- Track all change request received from change management teams and ensure they are actioned from Recons prospective
- Ensure audit packets for clients are updated correctly by team and signed off
- Review the JV SOPs to ensure all the BAU activities performed by JV are captured
- Supports the preparation of SOPs, risk assessment and contingency planning
- Support change and process improvement initiatives working with the various impacted groups
- Analyzes current processes and recommends process improvements
- Review performance metrics and analyze root causes
- Provide with regular updates on activities and escalate issues timely
- Conducting various technical training sessions and assessments
- Query resolution for critical issues
- Floor walking and orientation for current joiners
- Serves as a Subject Matter Expertise from Captive standpoint

📌 Business Analyst (India)
🏢 Surviva Technologies
📍 India