- Assists in resolving customer complaints. Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Schedules and confirms service appointments for any recent customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses customer satisfaction standings with the general manager and department managers,



monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the customer satisfaction achievements.
- Assists service customers during the morning service rush, when possible.
- Attends sales, service and management meetings.
- Maintains a professional appearance.
- Other tasks as assigned.

Pay: ₹25,000.00 - ₹30,000.00 per month

Language:

- Malayalam (Required)
- English (Required)
- Hindi (Required)
- Kannada (Required)

Work Location: In person

📌 Assistant Customer Relationship Manager (India)
🏢 Autonity
📍 India