· Candidates who have Lived/ Worked in Australia, New Zealand or Overseas are only eligible for this job.
· Must be available Monday to Friday 3:30 AM to 12:30 PM IST (winters) and 4:30 AM to 01:30 PM IST (Summers) .
· Previous experience within an International phone based Customer service or Call Center environment will be looked upon favorably.
Required a Senior Claims Consultant/ Customer Service Associate with the ability to work in an Internationally dynamic fast paced environment. The Associate has to Deal with Australian Customers and Insurance Companies; hence must have solid communication (written and verbal) and negotiation skills. Developed PC and Customer service skills are also essential for success in this role.
Responsibilities and Duties
· Communication via phone and emails with Insurance Companies and Clients (current and potential) in Australia.
· Other Ad hoc Administrative duties as required by the business.
Required Qualifications and Skills
· Lived/ Working experience in Overseas.
· Excellent command of the English language (written and verbal)
· Basic Computer knowledge
· Experience in a Call Centre/ Customer Service/ Recoveries/ Settlements
· Minimum Qualification- Should be a Graduate.
· IELTS Exam scores would be a plus.
· Prior International BPO Experience would be an advantage.