Job Title: ADMINISTRATOR L3(CONTRACT)
City: Pune
State/Province: Maharashtra
Posting Start Date: 6/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building creative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Key Responsibilities

Design, develop, and customize ServiceNow applications and modules
Configure and maintain workflows, business rules, UI policies, client scripts, and server-side scripts
Develop and customize ServiceNow forms, lists, and user interfaces
Implement integrations using REST, SOAP, and MID Server
Perform ServiceNow platform upgrades, patches, and enhancements
Troubleshoot and resolve issues related to performance, security, and functionality
Collaborate with business analysts, administrators, and end users to gather requirements
Ensure adherence to ServiceNow best practices and coding standards
Create technical documentation and provide knowledge transfer
Support testing, deployment, and post-production support activities

Required Skills & Qualifications

Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Strong experience developing on the ServiceNow platform
Proficiency in JavaScript, Glide API, HTML, and CSS





Experience with ServiceNow modules such as:
ITSM (Incident, Problem, Change)
ITOM, Integrations (preferred but not mandatory)
Hands-on experience with ServiceNow scripting (Client Scripts, Business Rules, Script Includes)
Knowledge of ServiceNow integration methods (REST, SOAP)
Understanding of Agile/Scrum development methodologies

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Experience with ServiceNow Flow Designer and Integration Hub
Familiarity with performance analytics and reporting

Soft Skills

Strong problem-solving and analytical skills
Excellent communication and collaboration abilities
Ability to manage multiple tasks and meet deadlines
Attention to detail and commitment to quality

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Do

Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe




Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
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Deliver

No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

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Mandatory Skills: ServiceNow - System Administration .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 ADMINISTRATOR(CONTRACT) (India)
🏢 Wipro
📍 India