Role Overview

The Travel Consultant owns end-to-end itinerary planning and customer coordination, sitting at the intersection of

product, operations, and customer experience. The role demands a sharp eye for detail, a strong sense of

ownership, and the ability to translate customer goals into well-structured, seamless travel plans.

You will work closely with customers, internal operations teams, and vendors to design FIT itineraries, manage

revisions, support pre-travel queries, and ensure a smooth handover for execution — all within defined turnaround

times and quality standards.

Key Responsibilities

- Itinerary planning & customer coordination

o Design customised FIT itineraries tailored to each customer's preferences, budget, duration, and travel goals.

o Build detailed day-wise travel plans covering destinations, sightseeing, transfers, routing, and logical flow.

o Serve as the single point of contact for customers throughout the itinerary planning phase.

o Manage multiple itinerary requests simultaneously, maintaining quality and adherence to turnaround timelines.

o Handle itinerary revisions accurately and efficiently based on customer feedback.

- Operations & Internal Collaboration

o Coordinate closely with internal operations teams to ensure accurate handover and smooth execution of travel plans.

o Ensure all itinerary details are clearly documented and aligned with operational feasibility.

o Address pre-travel queries and provide customers with clear guidance for a hassle-free experience.

o Adhere to defined SOPs, documentation standards, and internal product guidelines at all times.

- Process adherence & continuous improvement

o Maintain high standards of accuracy, completeness,



and consistency across all itinerary outputs.

o Proactively identify gaps or inefficiencies in itinerary flows and customer handling processes.

o Share structured feedback with product and operations teams to improve offerings and workflows.

o Actively contribute to improving turnaround times, quality benchmarks, and overall customer satisfaction.

Required Qualifications

- Qualifications and Experience required:

o 2–5 years of experience in the tours & travel industry with a strong focus on FIT itinerary planning.

o Proven ability to design customised FIT itineraries across varied customer profiles and budgets.

o Strong destination knowledge across major European countries.

o Prior experience with travel agencies, DMCs, or tour operators.

o Excellent communication, coordination, and customer-handling skills.

- Preferred Competencies

o Familiarity with Europe travel logistics, transfers, rail passes, sightseeing arrangements, and local nuances.

o Proficiency in Excel, email tools, internal trackers, and operational platforms.

o Solid attention to detail with the ability to accurately handle documentation and data entry.

o A customer-focused mindset with a high degree of empathy and professionalism in all interactions.

o Demonstrated commitment to customer centricity, ensuring a smooth, transparent, and

supportive claims experience for travel agents and their customers.

o Strong negotiation, communication, and stakeholder management skills.

o High resilience and comfort with ambiguity in a dynamic start-up ecosystem.

o Ability to engage and transact with senior internal and external stakeholders.

o Ability to manage pressure and handle multiple claims simultaneously.

📌 Executive- Holidays (India)
🏢 Trip Jack
📍 India