Key Responsibilities

1. Customer Engagement

 Strengthen customer relationships through proactive communication and reviews.

 Lead and support CREs in customer communication and engagement activities.

 Keep customers informed on offers and service updates.

2. Tele-Operations & Lead Management

 Oversee tele-enquiry, call pickup, missed call return, and lead handling.

 Audit CRE calls for quality and script adherence.

 Train CREs and maintain communication scripts.

 Manage CRM/CTI systems and dashboards.

3. Campaign & Business Growth

 Drive service reminders, appointment bookings, renewals, and follow-ups.

 Drive customer relation related marketing campaigns (WhatsApp/SMS/calling).

 Run customer reactivation and loyalty campaigns.

 Track campaign ROI and improve outcomes.

4. Process Improvement & Audit

 Conduct regular audits of CRE interactions and implement corrective actions.

 Ensure adherence to SOPs, call quality standards, and data hygiene.





 Drive cross-functional initiatives to enhance customer experience.

5. Reporting & Analytics

 Prepare daily/weekly/monthly MIS reports.

 Track key metrics: lead conversion, follow-ups, service appointment ratio, CLV, etc.

 Implement improvement plans based on data insights.

Skills & Competencies

 Strong communication skills in Kannada, English & Hindi (mandatory).

 Customer-centric approach with solid interpersonal skills.

 Basic marketing + CRM knowledge to support customer engagement programs.

 Analytical, training, and team supervision abilities.

 Proficiency in CRM/CTI tools, MS Excel & PowerPoint.

 Strong planning, coordination, and problem-solving skills.

Qualifications & Experience

 Any degree.

 Minimum 2-3 years’ experience in CRM, Tele-Operations, Customer Experience, or Marketing Support,

preferably in the automobile sector.

📌 customer Relationship Manager (India)
🏢 Khivraj Elixir
📍 India