Bengaluru, Karnataka
Job Summary
Lead the end-to-end Hardware Asset Management function, ensuring effective planning, procurement, deployment, inventory governance, lifecycle management, refresh programs, asset recovery, disposal, and compliance across Allianz locations. The role acts as the primary operational lead for HAM service delivery and governance.
Key Responsibilities
.Own the complete hardware asset lifecycle from forecasting and procurement through retirement and disposal.
Manage demand planning, refresh planning, hardware ordering, and delivery tracking.
Oversee inventory management, stock control, buffer stock maintenance, and warehouse operations.
Ensure asset tagging, kitting, staging, CMDB/AMDB updates, and asset data accuracy.
Monitor asset assignment, collection, return coordination, and device recovery from leavers.
Govern hardware refresh and replacement programs, including EOL/EOS asset management.
Coordinate with OEMs, vendors, logistics partners, and support teams to ensure SLA adherence.
Manage warranty claims, repair activities, break-fix support, and leasing operations.
Drive audit readiness, asset reconciliation, compliance,



and reporting.
Prepare governance dashboards, KPI reports, and customer-facing reviews.
Skill Requirements
Hardware Asset Management (HAM)IT Asset Management (ITAM)ServiceNow / Asset Management Database (AMDB)CMDB governance and reconciliation
Inventory & stock management
Device lifecycle management (DLM)Procurement and supply chain coordination
Vendor and OEM management
Asset refresh and disposal management
KPI, SLA, and operational reporting
ITIL processes and governance
Stakeholder and customer management
Other Requirements
8–12 years in IT Infrastructure / End User Computing / Hardware Asset Management.Experience leading HAM operations across multiple geographies.Exposure to ServiceNow Asset Management, CMDB, logistics, procurement, and audit controls.
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📌 Track Manager (Support & Operations) (India)
🏢 HCLTech
📍 India