- Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues
- Creating OS images to reduce the OS deployment time
- Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop/ Printer Hardware
- Escalation handling
- Desktop /Laptop Inventory management
- Coordinating with Asset tracker for maintenance of Asset Management
- Mentoring FMSs teams unresolved issues
- Leading the FMS Team in absence of Team Leader
- Ability to quickly analyze & diagnose technical problems
- Independently generates solutions based on analytical, technical skills and business
- knowledge Mentor and train other team members
- Problem determination and resolution within SLA’s
- Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
- Ability to acquire; recent skills & keep them updated
- Work with Local & Global Teams
- Proactive and clear communication skills
- Quality and Process Knowledge
- Should be good in client communication skills
- Experience in the IT support desk tools will be added advantage
Qualification:
- A formal degree is not required; candidates may be degree-holders or self-taught.
- Strong reading, writing, and communication skills are required.
Experience:
3-4 years
Salary:
As per industry standard
📌 Technical Support Engineer (India)
🏢 Sujata Computers
📍 India
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