A Front Office Associate is the first point of contact for guests, responsible for handling check-ins, check-outs, reservations, and overall guest assistance at the reception desk.

1. Guest Handling

- Greet guests warmly on arrival
- Perform check-in and check-out procedures
- Verify guest details and ID proof
- Provide room information and hotel facilities

2. Reservations & Bookings

- Handle walk-in and online bookings
- Update room availability in the system
- Coordinate with housekeeping for room readiness

3. Customer Service

- Answer phone calls and emails
- Resolve guest queries and complaints politely
- Provide information about local attractions, transport, etc.

4. Billing & Payments

- Prepare bills and invoices
- Handle cash, card, or online payments
- Maintain accurate records of transactions

5. Coordination

- Work closely with housekeeping and F&B; teams
- Inform relevant departments about guest requests
- Ensure smooth communication within hotel staff

6. Administrative Work





- Maintain guest records
- Handle checklists, logs, and reports
- Use hotel management software (PMS)

6. Administrative Work

- Maintain guest records
- Handle checklists, logs, and reports
- Use hotel management software (PMS)

Qualification & Skills

Minimum Qualification:

- 12th pass / Graduate (Hotel Management preferred)
- Previous experience in hotel preferred

Skills Required:

- Positive communication (English + Hindi)
- Basic computer knowledge
- Pleasant personality & grooming
- Problem-solving and multitasking ability

Work Environment

- Rotational shifts (morning/evening/night)
- Interaction with different types of guests daily

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Internet reimbursement

Work Location: In person

📌 Front Office Associate (India)
🏢 Sunita Global Ltd. (Hotel Tulip Arena)
📍 India