Position Title: EX : MGR - Service Support – KTM Training
Location: Pune, Maharashtra
Reports To: Mr. Nitin Tiple, Divisional Manager – Service Support
Role Overview:
- KTM Network manpower training on KTM domestic and imported models.
- Training content development before model launch.
- Train the trainers for specified models/ training modules.
- Recent Product Launch Preparedness
- Special Tools need identification and development
- Workshop Maintenance Awareness Audit to improve Training effectiveness.
- Kaizen to improve training effectiveness.
- On Job Training
Key Responsibilities:
- Tracking of manpower requirement against the norm & trained manpower availability across the network.
- Scheduling of Training batches as per the released training calendar.
- Training Content Development: Create new training documents, web-based training courses, and skill contest modules to enhance learning.
- Co-ordination with vendors for the development of new service special tools.
- On-the-Job Trainings (OJT): Preparation of quarterly OJT module and conduct OJTs at High Customer complaint workshops.
- D&T; App Updates:
Ensure perpetual training content updates in the D&T; app.
- Process Failure Reports/ Kaizen: Identification of repair errors and create PFRs.
- Workshop MAA Audits: Conduct workshop audits to assess maintenance awareness and ensure compliance with training standards.
Qualifications:
- Bachelor's degree in Automobile/Mechanical Engineering.
- > 5 years of experience in Auto industry training & service operations.
Skills:
- In-depth Technical Expertise: Strong understanding of motorcycle service, diagnostic procedures, repair processes, and usage of related tools and equipment.
- Training & Development: Proven experience in designing and developing technical training content, conducting workshops, hands-on training sessions, and On-the-Job Trainings (OJT).
- Analytical Ability: Competent in identifying root causes of service-related errors and recommending effective corrective and preventive measures.
- Communication & Coordination: Excellent interpersonal and communication skills for seamless collaboration with vendors, dealerships, and the broader service network.
- Language Proficiency: Fluency in English and Hindi to effectively deliver training sessions
📌 MGR (SERVICE TRAINING KTM - PB) (Maharashtra)
🏢 Bajaj Auto
📍 Maharashtra
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