Customer Support Executive & Personal Secretary

Full-Time Regular Backend Job | Women Candidates | Personal Laptop Mandatory

SharpAbacus®

Sharp Abacus Learning School is hiring a full-time Customer Support Executive & Personal Secretary for a regular backend role.

The selected candidate will manage new teacher enquiries, teacher demonstrations, onboarding, training coordination, teacher ramp-up, and ongoing teacher support.

The candidate will also work closely with the Director and handle administrative, operational, unconventional, and ad hoc responsibilities assigned from time to time.

Responsibilities

- Handle enquiries from new teacher-training and franchise candidates.
- Explain teacher-training programs, fees, processes, responsibilities, and opportunities.
- Conduct or coordinate teacher demonstrations and introductory sessions.
- Follow up with prospective teachers and support them until enrolment.
- Assist newly enrolled teachers with onboarding and initial training.
- Coordinate teacher training sessions, practical assignments, demonstrations, and assessments.
- Support teachers during their initial ramp-up period.
- Track teacher attendance, training progress, homework, demonstrations, and assigned activities.
- Maintain records of teacher enquiries, follow-ups, enrolments, and training progress.
- Coordinate between teachers, trainers, technical teams, and management.
- Help teachers with basic dashboard, class, training, and operational queries.
- Schedule teacher meetings, training sessions, demonstrations, and follow-ups.
- Prepare reports, documents, messages, spreadsheets, presentations, and other internal materials.




- Provide administrative and backend support directly to the Director.
- Handle urgent, unconventional, and ad hoc tasks assigned by the Director.
- Assist with basic Canva designs, flyers, short videos, WhatsApp communication, and digital promotional activities when required.

Working Schedule

- Monday to Friday: Full day (8 hours)
- Saturday: Half day (4 hours)
- This is a full-time regular position, not a part-time or freelance role.

Requirements

- Good spoken and written English communication.
- Ability to speak at least two Indian languages.
- Personal laptop and reliable internet connection are mandatory.
- Good computer, WhatsApp, Google Meet, and mobile-handling skills.
- Strong follow-up, coordination, documentation, and organisational abilities.
- Ability to communicate confidently with prospective and existing teachers.
- Willingness to learn internal software, CRM, Canva, video editing, and digital marketing tools.
- Ability to work independently and manage multiple responsibilities.
- Flexibility to handle new, urgent, unconventional, and ad hoc assignments.
- Freshers with good communication and coordination skills may apply.

To Apply

WhatsApp your updated resume to +91-XXXXXXXXXX

Application Subject: Customer Support Executive & Personal Secretary – Full-Time

Job Types: Part time, Fresher

Pay: ₹5,000.00 - ₹6,000.00 per month

Benefits:

- Flexible schedule

Application Question(s):

- Laptop is mandatory. Please apply forward if you have a basic laptop.
- Do you have a laptop?

Language:

- English and atleast 2 Indian languages (Kannada preferred) (Required)

Work Location: Remote

📌 Customer Support Executive & Personal Secretary, Women only, WFH, Laptop required (Karnataka)
🏢 SharpAbacus Learning School Private
📍 Karnataka