Role Purpose

To manage the post-sales customer lifecycle by ensuring seamless coordination between customers and internal departments, delivering a superior customer experience from booking through possession.

Key Responsibilities

- Manage end-to-end post-sales customer relationship management.
- Handle customer queries, requests, and escalations professionally.
- Coordinate with Sales, Projects, Finance, Legal, Documentation, and other internal teams to ensure timely resolution of customer issues.
- Manage milestone payment communications and support collection follow-ups.
- Coordinate registration, possession, and handover activities.
- Draft and send customer communications, including payment reminders, demand letters, project updates,



and possession-related communications.
- Maintain accurate customer records in the CRM/ERP system.

Experience

- Minimum 3+ years of experience in Post-Sales CRM in the residential real estate industry (Mandatory).
- Experience in handling registration, possession, customer communication, and collections.
- Exposure to CRM/ERP systems is preferred.

Pay: ₹30,000.00 - ₹32,588.84 per month

Perks:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 CRM Executive (India)
🏢 ABHEE VENTURES
📍 India