We’re Hiring: CRM Service – Honda Two-Wheeler Workshop (Adabari, Guwahati)

Key Responsibilities:

* Welcome customers and assist them throughout their service visit.

* Coordinate with Service Advisors and the workshop team to ensure smooth vehicle servicing.

* Monitor customer waiting areas and address customer queries or concerns promptly.

* Ensure timely updates are provided to customers regarding the status of their vehicles.

* Handle customer complaints and coordinate with the concerned departments for quick resolution.

* Conduct post-service follow-up calls to gather customer feedback and improve service satisfaction.

* Maintain customer records, service feedback, and CRM reports.

* Ensure adherence to Honda’s customer service standards and dealership SOPs.





* Work closely with the call center and service teams to enhance customer retention and service quality.

Eligibility:

* Graduate in any discipline.

* Minimum 2 years of experience in Customer Relationship Management or Customer Service, preferably in the automobile industry.

* Excellent communication and interpersonal skills.

* Strong problem-solving and customer handling abilities.

* Proficiency in MS Office and CRM software is preferred.

* Ability to work in a quick-paced, customer-centric environment.

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment

Work Location: In person

📌 Customer Relationship Manager (India)
🏢 Bimal Honda
📍 India