Tech Support

Location : MumbaiVacancies : 2

Join Our Creative Team at Gray Matrix

At Gray Matrix, we believe in more than just filling roles. We want to discover your story. We don’t just assess skills; we explore your passion, creativity, and problem-solving journey. As part of our Solutions Engineer – Tech Support team, you’ll take ownership of resolving technical issues, ensuring seamless product deployments, and providing exceptional support, all while driving enterprise transformation with clarity, precision, and innovation.

Open Positions

- Trainee Solutions Engineer (TSE)
- Associate Solutions Engineer (AQE)
- Solutions Engineer (SE)
- Senior Solutions Engineer (SSE)

Key Skills & Expertise

Manual Testing, Automation Testing, Security Testing, Product Troubleshooting, Bug Identification & Reporting, Client Issue Resolution, Technical Documentation, System Configuration Support, Root Cause Analysis, Performance Monitoring, Product Deployment Assistance, Knowledge Base Management, Debugging, Incident Management, Technical Escalation, Platform Integration Support

Why Join Us?

- Ownership Culture: At GM, we empower you to take full ownership of technical issues and product troubleshooting, ensuring efficient resolution and successful deployments.
- Work alongside forward-thinking, design-led engineers who value clarity, collaboration, and innovation.
- Continuous Learning: Collaborate with real product builders and contribute to real product decisions while growing through challenging technical problem-solving.
- AI-Driven Innovation: Use AI tools to enhance testing, automate troubleshooting, accelerate debugging, and optimize issue resolution workflows for improved system performance.

Clear Growth Paths

Path 1: Technical Track

- Trainee Solutions Engineer (TSE)

- Associate Solutions Engineer (AQE)

- Solutions Engineer (SE)

- Senior Solutions Engineer (SSE)

Path 2: Diversified Track

Transition into Presales Consultant, Technical Business Analysis,



or Project Management — a great opportunity to diversify your skillset and expand your career options.

We foster a supportive, non-political, performance-first team culture. At GM, we believe in boosting morale, welcoming new members, and ensuring everyone feels valued. We take pride in being spokespeople for GM, sharing our experiences, and advocating for the brand as a unified team.

Your Application Journey

Step 1 – Share Your Story

Tell us about your technical problem-solving journey. Share examples of issues you’ve resolved, systems you’ve supported, or products you’ve helped deploy. We want to see how you’ve applied your expertise to drive product success.

Email: [email protected]
Subject: My story about providing technical solutions and support

Step 2 – Conversation

We’ll discuss your mindset, approach to troubleshooting, and how you resolve issues efficiently while aligning with client needs.

Step 3 – Real-World Test. Real-Time Thinking.

Think. Troubleshoot. Resolve. We’ll observe how you analyze issues, manage incidents, and deliver technical solutions in real time.

Step 4 – Leadership Round

We’ll discuss growth, alignment with GM’s goals, and your long-term vision for career progression.

Who You Are

- You’re not just looking for a job — you’re looking to own technical troubleshooting and ensure client issues are resolved with quality and clarity.
- You thrive in collaboration but know when to take charge and escalate technical issues to protect product stability.
- You prioritize long-term system reliability over speed and deliver high-quality outcomes while managing client expectations.
- You’re eager to mentor junior engineers and contribute to a culture of ownership, growth, and learning.

About Gray Matrix

Gray Matrix specializes in delivering cutting-edge digital transformation and technology services. With a global presence, we help businesses scale and innovate while focusing on quality, collaboration, and continuous learning.

Our platform, Talkk.ai, is an industry-leading Agentic AI solution that supports enterprises in achieving long-term success through intelligent automation and AI-driven workflows.

📌 Solutions Engineering (India)
🏢 Gray Matrix
📍 India