Contact Centre Agent

Work location: Aluva, Ernakulam, Kerala

Work Time: Shift / GST Time

Salary: 25k to 30K +Accommodations

Key Responsibilities:

- Respond to customer inquiries via phone, WhatsApp, Company website, or other social media platforms in a timely and skilled manner
- Handle and resolve customer complaints effectively
- Provide accurate information about products, services, and company policies.
- Maintain customer records and update databases.
- Follow up with customers to ensure issue resolution and satisfaction.
- Coordinate with internal departments to resolve customer issues.
- Process orders, forms, applications, and requests.
- Meet performance targets such as response time and customer satisfaction levels.

Key Skills & Competencies:

- Strong communication and interpersonal skills




- Problem-solving and conflict resolution ability
- Active listening skills
- Patience and empathy
- Ability to work under pressure
- Basic computer knowledge (MS Office, CRM systems)
- Multitasking ability

Qualifications:

- Bachelor’s degree or diploma in any field
- Previous experience in customer service is an advantage
- Fluency in English and Hindi (additional languages are a plus)

How to Apply

Interested candidates are encouraged to apply by contacting us at:

- Email: [email protected]
- Phone: +91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Hindi - English Customer Care Executive (India)
🏢 5D HR Consulting LLP, Kochi
📍 India