LOCATION

Hyderabad, IND

COMPANY

BASF Digital Solutions Private Limited

JOB FIELD

Digitalization

JOB TYPE

Permanent

JOB ID

139292

FLEXIBLE WORK OPTIONS

Hybrid

Responsibilities :

Use Case Development & Product Collaboration

- Identify, evaluate, and prioritize DEX use cases (e.g. performance, stability, adoption, compliance, automation)

- Drive the adoption and value realization of Nexthink across the enterprise

- Translate business and user needs into actionable Nexthink solutions

- Contribute to the evolution of the Experience Management framework (e.g. XLAs, DEX KPIs)

- Partner with Product Owners to integrate Nexthink use cases into product and service backlogs

- Design and implement dashboards, campaigns, remote actions, and automations

- Advise product teams on experience‑by‑design using Nexthink insights

- Support rollout, scaling, and operationalization of Nexthink capabilities across the organization

Technical Implementation & Automation

- Develop and maintain scripts and automations (e.g. PowerShell, Nexthink Remote Actions)

- Integrate Nexthink with the broader workplace ecosystem (e.g. Microsoft Intune, ServiceNow, Chatbots)

- Perform end‑to‑end workplace analysis and drive sustainable improvements





- Enable and coach teams on Nexthink best practices, usage models, and maturity development

Required Qualifications

Education

- Degree in Computer Science, Information Technology, Business Informatics, or comparable qualification

- Or equivalent professional experience

Experience & Skills

- Robust experience in Enterprise Workplace / Desktop Management

- Solid understanding of modern Digital Workplace architectures

- Hands‑on experience in scripting and automation (e.g. PowerShell)

- Proven expertise in Nexthink Infintiy Platform (dashboards, campaigns, remote actions, NQL) and Microsoft Intune (Windows and MacOS devices, policies, troubleshooting)

- Ability to translate technical insights into business‑relevant recommendations

- Excellent communication and stakeholder‑management skills

Strong advantage

- Background in Digital Employee Experience (DEX) or Experience Management

- Experience integrating analytics into incident, problem, or service processes

- Exposure to large, complex, global enterprise environments

- Agile mindset and experience working with product‑oriented teams

📌 Senior Digital Experience Engineer (m/f/d) (India)
🏢 Basf
📍 India