Position: Staff Software Development Engineer

Location: Remote

Working Days: Monday to Friday

Experience Required: 8+ years

You’ll be a great fit for the role if:

- You care deeply about operational quality and enjoy ensuring customer-impacting workflows are handled accurately and consistently.
- You have experience executing and improving runbook-driven processes, and can spot gaps or edge cases that need better documentation or tooling.
- You’re robust at bug investigation, validating issues, confirming repeatability, and grouping related problems to reduce noise.
- You’re comfortable making small, targeted improvements, including light code changes, minor data fixes, or internal reporting enhancements.
- You communicate clearly and collaborate well across CX, Product, and Engineering in a feedback-driven environment.

What your day-to-day will look like:

- Provide runbook-based support for Customer Experience (CX) tickets, handling common operational workflows and ensuring timely resolution of user issues, including:
- Advance failure remediation and investigation
- Repayment issues and troubleshooting
- Advance and repayment confirmations for users and internal teams
- Account deletion requests and related follow-up actions

Collaborate and communicate with both CX and Engineering teams
- Perform initial investigation on reported bugs to help streamline engineering efforts by:

- Validating bug reports and confirming reproducibility
- Identifying root patterns and grouping related issues (e.g., debit card failures, Plaid linking problems, repayment errors)
- Providing clear,



actionable context to engineering teams for deeper fixes

Preferred Qualifications:

- 8+ years of experience in quality engineering, SDET, or technical operations supporting production systems
- Strong focus on operational quality and correctness in customer-impacting workflows, particularly in financial or regulated domains
- Comfort executing and improving runbook-driven operational processes, including identifying gaps, edge cases, and documentation issues
- Proven ability to investigate and validate production issues, including reproduction, confirmation, and defect clustering to reduce noise
- Ability to make small, scoped improvements to existing systems (e.g., test fixes, configuration changes, minor data corrections, or internal tooling enhancements)
- Working knowledge of logs, metrics, and basic service observability for debugging and validation
- Clear, effective collaboration with Customer Experience, Product, and Engineering teams to close feedback loops
- Support internal tooling and internal user-facing features by:
- Implementing reporting or visibility enhancements (such as user state indicators or collection attempt history)
- Addressing bugs, primarily related to data accuracy, user experience, and display issues

- Assist with reporting and data requests across the organization:

- Generate user counts and performance metrics for investigations, audits, or validation efforts
- Execute one-off data operations such as mass user blocking, PII cleanup or corrections, and targeted data fixes

📌 Staff Software Development Engineer (India)
🏢 PinnacleU
📍 India