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from Middle

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About this position

SoftTeco is seeking an experienced Business Analyst with hands-on Salesforce experience.

The project involves supporting and enhancing Automotive Salesforce consultancy. You will work with automotive clients — including OEMs, retailers, leasing companies, and partners — helping them maximize the platform’s benefits through expert guidance and implementation. You will be part of a cross-functional, distributed team of about 10 specialists.

Responsibilities

- Collect and document business/technical requirements.
- Define and limit project scope.
- Bridge between client and development team.
- Create and maintain documentation (requirements, acceptance criteria).
- Perform acceptance testing.
- Communicate progress and changes to clients.
- Identify process gaps and collaborate with stakeholders to implement effective solutions;
- Identify process inefficiencies and suggest improvements.
- Ensure solution meets business needs.
- Independently refine requirements, work with vague inputs, pros/cons analysis.
- Work with backend/core systems without UI.
- Participate in solution design with architects and developers.
- Make decisions under stress with limited business involvement.

Technical skills

- Minimum 4+ years of experience as a Business Analyst | Systems Analyst.
- Solid knowledge of software development processes.
- System analysis of complex processes, gap identification, solution proposals.
- Solution design documentation.
- Database basics: tables, keys, relationships; SQL vs NoSQL.
- Data mapping,



normalization, transformation, validation, entity relationship analysis.
- Practical integration experience: API, ODBS, CSV, FTP/SFTP, webhooks, message brokers (Kafka).
- Documentation: user stories, BRD, SRS; acceptance testing.
- Nice-to-have:
- Salesforce (Sales Cloud) – configuration, customization, reporting
- CRM integrations (Salesforce with CRMs, ERP, third-party systems).
- Data analysis: SQL, large datasets, data quality.

Non-technical skills

- Excellent English language skills (both written and verbal, minimum B2 level).
- Strong analytical abilities for requirements gathering.
- Cross-team collaboration, stakeholder expectation management, working within constraints.
- Ability to work with vague/chaotic inputs, product hypotheses, pros/cons analysis.
- Decision-making under stress with limited business input.
- Identifying process inefficiencies and suggesting improvements.

Selection process

- Competency-based interview with a Recruiter & English check (30 min);
- Technical interview covering relevant skills with SoftTeco’s experts (1 hour);
- Client-side interview in English;
- Final HR interview to discuss work conditions and salary.

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📌 Business Analyst (with Salesforce experience) (India)
🏢 SoftTeco
📍 India