KRA

Key Responsibilities

Sample KPI / Target

Student Counselling

Counsel prospective students and parents on courses, career paths, eligibility, and admissions.

95% counselling quality score

Lead Management

Follow up on inquiries through phone, email, WhatsApp, and walk-ins.

100% lead follow-up within 24 hours

Admission Conversion

Convert enquiries into admissions through effective counselling.

20–40% conversion rate (or as assigned)

Revenue Generation

Achieve monthly/quarterly admission revenue targets.

Meet assigned revenue target

Student Relationship Management

Maintain positive relationships from enquiry to enrolment.

High student satisfaction (90%+)

CRM Management

Update all enquiries, follow-ups, and admissions accurately in the CRM.

100% CRM accuracy

Documentation

Collect and verify admission documents and ensure compliance.

Zero documentation errors

Communication





Coordinate with academic, finance, and operations teams for smooth admissions.

Timely coordination with no delays

Events & Outreach

Participate in seminars, webinars, career fairs, school/college visits, and promotional events.

Meet assigned event participation targets

Reporting

Submit daily, weekly, and monthly activity reports.

100% on-time reporting

Customer Service

Resolve student and parent queries promptly.

Response within 24 hours

Retention & Referrals

Encourage enrolled students to provide referrals and reduce dropouts before course commencement.

Referral target and low cancellation rate

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:

- Cell phone reimbursement

Work Location: In person

📌 Senior Academic Counselor (India)
🏢 Amskills Ecademy (NEMI
📍 India