Job Role : Support Coordinator

Job Overview:

We are seeking a proactive and detail-oriented Support Coordinator to manage end-to-end project delivery support for students across PhD, MTech, BTech, and other technical domains. The role involves coordinating with technical teams, scheduling sessions, tracking project progress, handling payments, and ensuring a smooth student experience throughout the project lifecycle.

Key Responsibilities:

Project Delivery & Coordination

- Coordinate with technical teams for project execution and delivery.

- Monitor project timelines and ensure timely completion.

- Schedule project demonstrations, technical discussions, and explanation sessions.

- Track project milestones and maintain delivery records.

Student Support & Guidance:

- Serve as the primary point of contact for students after enrollment.

- Guide students on project workflow, documentation, and deliverables.

- Provide support regarding reports, presentations, and submissions.

- Ensure prompt responses to student queries and concerns.

Session Management:

- Schedule and confirm technical sessions with students and experts.

- Coordinate communication between students and technical teams.

- Track session completion and maintain follow-up records.

Payment & Issue Handling:

- Follow up on pending payments as per project milestones.

- Handle student concerns and escalate issues when required.

- Coordinate with internal teams to resolve project-related challenges.

Service Coordination:

- Work closely with coding, documentation, research, and support teams.





- Monitor project progress and provide regular updates to students.

- Ensure quality standards are maintained throughout the project lifecycle.

Feedback & Improvement:

- Collect feedback from students after project completion.

- Identify improvement opportunities in service delivery.

- Maintain records of feedback, issues, and resolutions.

Required Skills & Qualifications:

- Graduate in any discipline (Technical background preferred).

- 0–3+ years of experience in coordination, support, operations, or education services.

- Solid communication and interpersonal skills.

- Basic understanding of technical or academic projects.

- Good organizational, multitasking, and problem-solving abilities.

- Proficiency in MS Office and CRM tools.

Key Competencies:

- Coordination & Time Management

- Student/Client Support

- Attention to Detail

- Communication Skills

- Issue Resolution

- Process-Oriented Approach

Performance Metrics (KPIs):

- On-time Project Delivery Rate

- Student Satisfaction Score

- Session Scheduling Efficiency

- Payment Collection Efficiency

- Issue Resolution Turnaround Time

Why Join Us?

- Work closely with technical experts and live projects.

- Gain exposure to PhD, MTech, and BTech project ecosystems.

- Opportunity to grow into Operations, Delivery, and Project Management roles.

- Dynamic and collaborative work environment.This version is ready to post on LinkedIn, job portals, or company career pages.

Apply Now!

Email: [email protected]

Contact: +91-XXXXXXXXXX

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Client Support Associate (India)
🏢 young minds technology solutions
📍 India