Others, Karnataka
Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
Skill Requirements
JD for Data Transport
As Data Transport Infrastructure Operations Lead Engineer you will
Provide leadership and technical expertise for Managed File Transfer Application Services for the State Street Corporation.
Manage and train Operational personnel
Effectively participate and lead ITIL processes including Incident, Problem, Change, Capacity management
Work with the engineering team on continuous service improvement focusing on automation and service standardization.
Initiate and manage vulnerability remediation, patching, upgrades, and hardware life cycle to ensure we remain current with technology solutions and meet client needs.
These skills will help you succeed in this role
Experience with Managed File Transfer products. Self-developed platform or vendor MFT products from Axway- Secure Transport, Premier- Spazio/MFX, IBM-Connect Direct
Experience with Linux/Windows Operating systems
Experience with troubleshooting on file transfer tools/protocols.
Experience with scripting and orchestration - Puppet / Ansible / Python / Shell
- Ability to multitask, manage high-priority initiatives and coordinate the activities with Service Delivery and Engineering teams to completion.
The position requires effective communication and technical skills with a willingness to learn and implement best-in-class tools and strategies. Support round the clock