- Excellent communication skills CEFR B2 C1 C2
- Please add the communication level as per the CEFR framework while profiles are shared
- Work experience on Service Desk with valuable knowledge on VPN O365 remote support active directory troubleshooting printer issues Bit locker MS teams
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Talents should be based out of Bangalore or Pune
- Work from Office is mandatory No option of hybrid and WFH
- 24 7 Shifts is mandatory
📌 Senior Technical Process Executive (India)
🏢 Infosys BPM
📍 India
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