We are looking for energetic, empathetic, and people-oriented individuals to join our team

of concierge care. In this role, you will own the patient’s journey outside the clinical

setting and ensure a seamless, warm, and efficient experience from entry to exit. If

you enjoy interacting with people, thrive in high-energy environments, and are comfortable

using technology, we would love to meet you.

Key Responsibilities

Patient Journey Ownership

● Manage and support the entire patient journey

● Ensure adherence to appointment schedules with the goal of zero wait time.

● Engage and assist patients both within and outside the hospital premises

● Ensure the patient has an efficient and seamless experience at the hospital

Coordination & Communication

● Act as the liaison between patients, care counsellors, and vitals nurses.

● Coordinate with multiple internal teams to ensure seamless OPD floor operations.

● Provide real-time updates, support, and guidance to patients and their families.

Operational Excellence

● Work collaboratively with the team to maintain efficiency and service standards.

● Support daily operational tasks to ensure the OPD floor is well-managed, safe, and





service-oriented.

Desired Qualities

● Strong empathy and interpersonal skills

● High energy, positive attitude, and excellent communication

● Ability to speak English, Kannada, and Hindi proficiently. Any other languages over

and above the listed ones are welcome.

● Comfortable using technology and digital tools

● Naturally people-friendly and approachable

● Ability to adapt as the team evolves

Work Expectations

● Minimum 9-hour shifts

● Variable shift timings

● 6-day work week with rotational Sunday working

● Role requires considerable standing (not a desk-based job)

● Probation: 1 month (mandatory)

Preferred Backgrounds

Candidates with prior experience in:

● Hospitality: Hotels, salons, airports, restaurants, cafés

● Healthcare: Hospitals, clinics, skin/derma clinics

● Events & Services: Concierge, guest relations, customer-facing roles

● Any similar people-driven, service-oriented environment

Pay: Up to ₹45,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Community Manager (India)
🏢 Superhealth Hospital
📍 India