- 3–7+ years of experience in the automobile industry.
- Experience in Customer Experience (CX), CRM, customer relations, or after-sales service.
- Robust knowledge of dealership operations (Sales, Service, Body Shop, CRM).
- Ability to improve customer satisfaction (CSI) and resolve customer complaints.
- Team leadership, coaching, and communication skills.
- Proficiency in CRM software and Microsoft Office.
- Graduate or MBA preferred.
Key Responsibilities:
- Monitor customer satisfaction and CSI scores.
- Handle escalated customer complaints and ensure timely resolution.
- Train dealership staff on customer experience standards.
- Analyze customer feedback and implement improvement plans.
- Coordinate with sales and service teams to enhance the customer journey.
- Ensure compliance with manufacturer customer experience processes.
Work Location: In person
📌 CX Manager (India)
🏢 DKHKIA
📍 India
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