Immediate opening for a Operations Manager(BPO Non voice)
Candidate will be responsible for :
- Will be responsible & for providing guidance to team members and addressing performance issues if any arise.
- Conducting performance reviews to ensure that employees are meeting company standards.
- Set goals, and develop plans for revenue growth.
- Prepares performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; and evaluating and implementing upgrades.
- Meets all financial objectives by estimating requirements; preparing a budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
- Managing a team of process associates to ensure that client satisfaction is met or exceeded at all times.
- Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes.
- Developing and implementing new processes or procedures to improve efficiency or quality of service.
- Coordinating with all international Clients on a regular basis & and maintaining excellent business relationships.
- This is a full-time hybrid role.
Eligibility Required :
- Previous experience in an e-commerce back-office role is preferred.
- Solid computer literacy skills, including knowledge of Microsoft Office Suite.
- Excellent attention to detail and ability to work with a high degree of accuracy.
- Good analytical and problem-solving abilities.
- Excellent written and oral English communication skills.
- Bachelor's Degree.
- Availability to work night shifts is mandatory.
📌 Operations Manager (India)
🏢 Somnetics
📍 India
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