JD FOR Customer Service Executive / Sr. Executive – Freight Forwarding

Location : Mahipalpur Delhi

Working days : 6 Days

Roles & Responsibilities :

Minimum Experience: 8-10 years in Customer Service within a Freight Forwarding company.

Manage end-to-end shipment coordination for Air Freight and Ocean Freight (Import & Export).

Serve as the primary point of contact for customers regarding shipment status, documentation, and operational updates.

Coordinate with airlines, overseas agents, transporters, customs brokers, and warehouses to ensure smooth shipment execution.

Provide proactive shipment tracking and timely updates to customers.

Resolve operational issues and customer queries promptly while maintaining high service standards.

Coordinate with internal Sales, Pricing, Operations, Finance, and Customs teams for seamless execution.

Ensure compliance with customer SOPs, shipping regulations, and company policies.

Monitor shipment milestones and escalate exceptions or delays where required.

Maintain accurate shipment records and update ERP/TMS/CRM systems.





Follow up with customers for pending documents, approvals, and shipment-related requirements.

Support customer onboarding by understanding customer SOPs and operational requirements.

Assist in customer review meetings by providing operational data and shipment reports.

Build strong customer relationships through proactive communication and service excellence.

Required Skills

Strong knowledge of Air Freight Operations

Import & Export Documentation

Customs Clearance Coordination

Customer Relationship Management

Shipment Tracking

Freight Forwarding Operations

Coordination with Overseas Agents

Airline Coordination

Solid Communication & Email Etiquette

Problem-Solving Skills

Time Management & Prioritization

Microsoft Excel, Outlook, ERP/TMS Systems

Pay: ₹35,000.00 - ₹80,000.00 per month

Experience:

- Customer service: 8 years (Preferred)
- Freight: 6 years (Preferred)
- Logistics: 7 years (Preferred)

Work Location: In person

📌 Customer Service Executive / Sr. Executive – Freight Forwarding (India)
🏢 KM IT SOLUTIONS
📍 India