Job Information

Company

Yubi

Date Opened

06/25/2025

Job Type

Full time

Work Experience

6-10 years

Industry

Internet Services

City

Bangalore

State/Province

Karnataka

Country

India

Zip/Postal Code

560037

About Us

Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.

From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products

Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.

Job Description

About Yubi

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In March 2022, we became India's fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.

In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer current ways of digital finance.

Yubi Credit Marketplace - With the largest selection of lenders on one platform, our credit marketplace helps enterprises partner with lenders of their choice for any and all capital requirements.
Yubi Invest - Fixed income securities platform for wealth managers & financial advisors to channel client investments in fixed income




Financial Services Platform - Designed for financial institutions to manage co-lending partnerships & asset based securitization
Spocto - Debt recovery & risk mitigation platform
Corpository - Dedicated SaaS solutions platform powered by Decision-grade data, Analytics, Pattern Identifications, Early Warning Signals and Predictions to Lenders, Investors and Business Enterprises

So far, we have on-boarded over 17000+ enterprises, 6200+ investors & lenders and have facilitated debt volumes of over INR 1,40,000 crore.

Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment.

At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 1000+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.

Technical Account Manager (YuVoice)

Role Overview

As a Technical Account Manager for YuVoice, you will be the primary technical bridge between our enterprise clients and our internal engineering and delivery teams. You aren't just managing a relationship; you are the architect of the customer’s success. You will lead the solutioning of bespoke voice agents, oversee the lifecycle of bot development, and ensure that our omnichannel AI powered by YuOrch and YuCamp delivers high-performance results.

Key Responsibilities

1. Solution Architecture & Bot Development

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Lead post-sales technical discovery sessions to define conversation workflows and bot personalities.

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Collaborate with the Bot Development Team to translate client business requirements into technical specs for ASR, TTS, and LLM configurations.

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Oversee the end-to-end bot lifecycle: from initial prompt engineering and workflow design to QA handoff and production deployment.

2. Orchestration & Delivery Management

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Act as the "Mission Control" between clients and our internal YuOrch and YuCamp engineering teams.

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Coordinate with the Delivery Team to navigate legal approvals and integrate third-party vendors (WhatsApp, SMS, Telephony).

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Ensure DevOps alignment for seamless deployments and version control of bespoke agents.

3. Campaign & Operational Excellence

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Partner with the Campaign Execution Team to ensure client data files are correctly ingested into YuCamp for outbound batches.

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Monitor bot performance post-go-live, working with the Auditing Team to refine LLM accuracy and user experience based on real-world call data.

4. Technical Stewardship & Observability

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Manage the "Unit Economics" of the account, specifically monitoring LLM costs and third-party API usage (ASR/TTS).

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Utilize Agent/LLM Observability tools to proactively identify hallucinations, latency issues, or telephony drops before the client notices.

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Work with Data Engineering to ensure the Client Reporting Portal reflects the KPIs that matter most to the stakeholder.

Required Skills & Experience

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The AI Stack: Familiarity with LLMs, ASR/TTS (e.g., Deepgram, Azure, ElevenLabs), and VAD (Voice Activity Detection) logic.

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Telephony & Messaging: Familiarity with SIP, RTP, and CPaaS providers (e.g., Twilio, Vonage) and omnichannel integrations (WhatsApp/SMS).

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Project Leadership: Ability to manage multiple "bespoke" builds simultaneously without losing sight of the technical details.

Analytical Rigor: Comfortable looking at call logs and audit reports to identify why a bot failed a specific intent or why latency spiked.

📌 Technical Delivery Manager (India)
🏢 Yubi
📍 India